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Terms & Conditions

The terms WashClub Bay Area or us or we refer to the owner of the website. The term you refers to the user of our website. The use of this website is subject to the following terms of use.

  • You may not create a link to this website from another website or document without WashClub Bay Area prior written consent.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  • Any dispute arising from the use of our website is subject to the federal laws of the United States, State laws of California, as well as all applicable local laws in San Francisco.

If you have any questions, feel free to give us a call at (888) 997-3191 or click here to email us.

At WashClub, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur.

Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyl, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

Likewise, although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, WashClub is not responsible for any of such missing items.

WashClub is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Our liability with respect to any lost or damaged item shall not exceed more than ten times our charge for cleaning the item, regardless of brand or condition.

DRY CLEANING DAMAGE POLICY

WashClub is not responsible for garments with inherent manufacturer defects or mislabeling of the cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.

Reimbursement therein will be issued in accordance with the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.

Every order will have an automatic 10% gratuity (10% of the bill) added to the bill.

LOST ITEM POLICY

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket. Reimbursement (preferably in the form of store credit) will amount to the lower of:

    • 10 times our charge for cleaning the item;
    • Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.

WASH & FOLD POLICY

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied by the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, WashClub is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

WashClub does all laundry in state-of-the-art commercial grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". WashClub denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.

The customer is responsible for labeling & separating dry cleaning and laundry orders before the delivery.

Every order will have an automatic 10% gratuity (10% of the bill) added to the bill.

FIRST TIME CUSTOMER DISCOUNT & COUPONS

All first-time customers of WashClub Bay Area save $10.00 on their first order. You cannot stack coupons, only one coupon per order. Hotel customers and orders that contain infestations do not receive the first time discount or any other discounts.

PICK UP & DELIVERY POLICY

The customer is responsible for the security of pick and delivery of the laundry. The driver will only follow the instruction given by the customer under the "Delivery Note" section.

Customer will receive an e-mail notification of the total weight and charge before the delivery of the order. Even though we use legal for trade scale, the customer can visit our facility to clarify any doubt concerning the weight or price. The clothes will not be delivered until the issue is resolved.

WashClub holds no responsibility or will not clarify after the clothes are delivered.

Any order above $250 will require customer approval through mail or at the time of delivery.

CUSTOMER AGREEMENT

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance with WashClub’s policies.

If you have any questions, feel free to give us a call at (888) 997-3191 or click here to email us.